v. 1.3.12

Many companies use lean clients and strict firewall setups to ensure employees work in a safe environment and no harm comes to company critical knowledge and functions. For cloudbased solutions such as Acadal, lean clients and strict firewall setups may cause some of the following issues during login.

If you are using a terminal server at work:

Some terminal servers may be running older versions of Internet Explorer or other browsers, which can cause issues when trying to log in to Acadal.

In addition to this, your company may be running a strict firewall setup, which may entirely prevent you from accessing Acadal.

If you are facing any of the above issues we advise you to ask your IT-department or your immediate leader how you should log in to Acadal. Below is the typical solution we see companies using when facing these types of issues:

1. Shut down or disconnect from your terminal server.
   
   
   
   
2. Open a browser of your choice* and go to https://app.acadal.com
   
   
   
   
   
3. Login with your e-mail and password.
   
   

*For a list of supported browsers click here.

If you are using a VPN connection:

In some companies it is common to use VPN connections to allow access to company specific software and functions when working at home or abroad.

VPN connections may add an extra layer of security that can cause issues when trying to log in to Acadal.

If you experience issues logging in to Acadal via a VPN connection we advise you to ask your IT-department or your nearest leader how you should log in to Acadal. Below is a typical workaround some companies use:

1. Shut down or log off your VPN connection. Typically you can do this on the taskbar by clicking on the VPN-icon of the software your company uses.
   
   
   
   
   
2. Open a browser of your choice* and go to https://app.acadal.com
   
   
   
   
   
3. Login with your e-mail and password.
   
   

*For a list of supported browsers click here.

If you forgot your password:

Some users experience login problems due to forgotten passwords or mismatches between the password that was registered during user creation and the password the user is trying to log in with. If you are facing this type of issue the simplest solution is to reset your password:

• Forgotten password (opens a new pane)